General terms and conditions

Terms and Conditions

These terms and conditions apply to all purchases made via the website of Clara Montreal, located at Bultsbosweg 50 7532BH in Enschede, accessible via info@clara-montreal.com
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product information
We do our utmost to describe the products correctly and provide up-to-date information. However, typing errors or inaccuracies may occur.
3. Ordering and payment
Orders are processed after receipt of full payment. The available payment methods may vary from country to country. Customers are responsible for checking which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1-3 working days
- Shipping time: 3-7 working days (depending on location)
- Shipping takes place directly from our supplier in China
5. Returns and Cancellations
See our separate returns policy for all terms and conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the address provided carefully.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Clara Montreal and may not be used without permission.
8. Complaints procedure
Complaints can be submitted in writing via info@clara-montreal.com We aim to respond within 5 working days.
9. Applicable law
These terms and conditions are governed by Dutch law.